ATTENTION: The ball bearings are not supplied by us as spare parts. For the replacement of defective ball bearings, the measuring system must be sent to us. The assembly and adjustment must be carried out extremely precisely, as incorrect assembly can result in total damage to the measuring system. Please observe the following instructions

After receipt of your measuring device, it will first be completely checked for the functionality of the individual components. In this context, the device will be cleaned and test measurements will be carried out. You will then receive a quotation for any parts that need to be replaced, the labour time and the recalibration of the measuring system. This work will not be started until we have received written approval from you. After the replacement of defective parts, the measuring system is stored for 24 hours in the air-conditioned measuring room. At the end of this period, the factory test report is drawn up. Please allow approximately 14 days for delivery from the time we receive your order until it is shipped to you.

Please note that we will replace the outer packaging if we are of the opinion that safe transport in the old packaging is no longer guaranteed. If you send the Electronic Scale to us, please be sure to observe the following instructions:

Do not simply send the measuring system in the storage box.
If possible, pack the measuring system in the original carton.
Please do not use wooden boxes - we refuse to accept wooden boxes.
Turn the magnifying glass all the way down
Fix the measuring slide on the right side by means of the clamping screw.